A customer loyalty program is an ecommerce marketing strategy that rewards customers those loyal to a brand and interacts with it regularly. Customer loyalty programs are designed to encourage repeat ...

The post-peak returns surge is inevitable. Every year, retailers and e-commerce brands brace for the January reckoning—when holiday returns flood warehouses, margins shrink, and balance sheets take a ...

No longer nice-to-haves, CRM systems today are essential tools helping organizations create the high-touch, personalized interactions their customers demand. While most people equate customer ...

Brands and retailers have long relied on search to increase their visibility and drive customer engagement. One of the most effective ways they can do this is to focus on cultivating customer loyalty.

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Managed services assist clients in outsourcing loyalty management solutions to service providers for efficiently managing their key business operations. These services are extremely useful for ...

If your business is struggling to manage customer profiles and customer master data across different departments, Customer Master Data Management (CMDM) solutions could be the answer. These tools ...

Imagine walking into a hotel room and discovering a personalized note next to a plate of your favorite food. Opening the note reveals information about hotel amenities and recommendations for local ...

The Quadrant Knowledge Solutions SPARK Matrix ™ provides competitive analysis and ranking of the leading customer loyalty solutions vendors. With its comprehensive technology platform, Capillary ...

The MarketWatch News Department was not involved in the creation of this content. The Quadrant Knowledge Solutions SPARK Matrix(TM) provides competitive analysis and ranking of the leading customer ...