While customers may sometimes be wrong, it’s more important to focus on resolving their concerns without making them feel dismissed. Using respectful language and acknowledging the customer’s ...

"The customer is always right." So said Harry Gordon Selfridge, the retail pioneer of the early 1900s, who is usually credited with coining that phrase. For over a century, it’s served as a practical ...

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On its face, there’s nothing necessarily political about the mantra that the customer is always right. It can buck up the patience of an exasperated shopkeeper dealing with a finicky patron or push ...

The difference between a customer and a consumer could seem arbitrary on the surface. But to Phil Bak, the CEO of America Customer Sentiment (ACSI) Funds, the distinction is vital. "A consumer can ...

Your most valued asset is the customer. Keep in touch with them, make them happy. My bride and I were in New York City for business and pleasure. We are flying home on JetBlue on Sept. 21. The airline ...

Every business is built on the back of its employees, but every successful business is built by the loyalty of its customers. Every business is built on the back of its employees, but every successful ...

It’s one of those unquestioned truisms that the customer is always right, but there are a few exceptions to that rule that you may want to consider adopting. For example, if a customer complains about ...