NEW YORK, Nov. 19, 2025 (GLOBE NEWSWIRE) -- ASAPP, the leading provider of AI-powered contact center software, today introduced the Customer Experience Platform (CXP), the enterprise platform for ...

SUNNYVALE, Calif.--(BUSINESS WIRE)--Mitel ®, a global leader in business communications, today announced its new AI-powered customer experience (CX) management platform, Mitel CX, designed to help ...

Zoomtopia, the annual Zoom customer and partner conference, was held October 9-10 in San Jose, CA. An audience of approximately 300 joined the live keynotes in the San Jose McEnery Conference Center ...

SAN FRANCISCO, Aug. 25, 2026 (GLOBE NEWSWIRE)-- Crescendo today launched Crescendo Customer Experience Platform (CXP), an AI-native platform that consolidates categories the software industry has sold ...

Microsoft's Customer Experience Platform is generally available today -- but don't look for it as a piece of cloud software that can be bought with a SKU. Rather, the "customer experience platform" is ...

Kustomer, an AI-based customer service platform, has secured $30 million in Series B funding led by Norwest, with participation from Battery Ventures, Redpoint Ventures, and Boldstart Ventures. The ...

What the funding will be used for: Georgian’s most recent investment enables Stratifyd to accelerate its product roadmap, hire key personnel and expand its presence in emerging vertical markets. What ...

Future Market Insights expects the worldwide customer experience platforms market to grow at a compound annual rate of 14.8 percent over the next 10 years, expanding from a current value of $13 ...

LAS VEGAS -- The OpenText Experience Cloud doesn't look like experience clouds from other vendors. It may, however, find users in key industries if OpenText can give them the right integrations and ...

This voice experience is generated by AI. Learn more. This voice experience is generated by AI. Learn more. Voya Financial is working to create a seamless customer experience, bridging the gap between ...

Guest feedback is everywhere—reviews on booking sites, survey responses, social media comments—but managing it is challenging for hospitality businesses. Some feedback is public, some is private, and ...

CXP turns every customer interaction into governed, intelligent action by unifying interactions, systems, and data across voice and digital channels. “Customers today expect service that feels ...