An Airbnb customer was left furious after being charged for leaving pet hair at a home rental, despite the listing for the property labelling it as pet friendly. The angry guest, called Maddie, ...

Japanese telecommunications giant SoftBank recently announced that it has been developing “emotion-canceling” technology powered by AI that will alter the voices of angry customers to sound calmer ...

A disagreement at a Utah car dealership escalated on Monday, when a customer crashed the vehicle he purchased there into the building. The incident, captured on video, occurred Monday at the Tim Dahle ...

Posts from this topic will be added to your daily email digest and your homepage feed. A reassuring line that said Sonos ‘does not and will not sell personal information’ has disappeared. A reassuring ...

Call center workers might not have to deal with angry customers for too much longer. SoftBank plans on using AI to make angry calls sound less aggressive. The Japanese firm is seeking to turn a ...

Add Yahoo as a preferred source to see more of our stories on Google. A customer angry about his service from a Florida auto repair shop targeted and fatally shot its owner, then was also fatally shot ...

The goal of the customer service is to ensure customer satisfaction and to enhance customer loyalty. But despite the billions of dollars companies spend on customer service programs, our interactions ...