Stuart Dorman reveals how AI will transform contact centres into strategic powerhouses during recent CCMA 2026 ...
Conclusion AI contact center technology is fundamentally reshaping customer service, combining automation, virtual agents, AI agent assist, and voice bot technology. Platforms like Bright Pattern ...
UAE-based AI contact centre platform ZIWO has secured a strategic growth credit investment from Ajeej Capital’s Amplify ...
Ajeej Capital’s Amplify Growth Fund has invested in ZIWO to accelerate expansion of its Arabic-first AI-powered cloud contact centre platform across the GCC and wider MENA region.
Operata is used by some of the world’s largest companies from Salesforce and Adobe to Barclays, and a recent capital raise ...
LONDON, UNITED KINGDOM, January 20, 2026 /EINPresswire.com/ — AI will enable “infinite” customer conversations and position the contact centre as the strategic ...
Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5 ...
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