AI can support sales teams by streamlining lead qualification, personalizing outreach at scale, forecasting demand with ...

CX leaders face fresh and perennial challenges in 2026, from agentic AI to falling loyalty. Here are the top events ...

Nift, the technology company connecting e-commerce platforms to advertisers and brands to new consumers, has named Saket ...

Mindy Chen, Mutual of Omaha's vice president of segment analytics, spoke with Digital Insurance about how AI is being used to ...

Tennessee-based franchisee Charter Foods has begun implementing PAR Technology’s Coach AI in its restaurants, giving ...

The Founder of the Customer Experience Professionals Ghana Association (CEPGA), Esther Dokuwaa Ofosuhene, has urged businesses to be intentional and strategic in delivering products and services that ...

Infosys has unveiled its Customer Experience Suite for Salesforce, combining Infosys Topaz and Salesforce’s agentic AI to ...

These strategies go beyond traditional sales techniques to foster deep, meaningful relationships that drive sales and help ...

Dr. Francis Goh has been an innovator and technical expert a strategist, board member, leadership mentor and sought after ...

Telecom customer experience has evolved from basic metrics to real-time, data-driven, personalized engagement, creating new ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...

The contemporary American restaurant experience has changed profoundly in recent years, led primarily by the growth of ...