Some hotels have begun to expand the definition of concierge to mean more than just a knowledgeable employee. It now can also mean smart digital devices. Software companies are creating programs that ...

A day in the life of three top hotel concierges. Joseph Winders, chef concierge at The Balmoral Hotel, a Rocco Forte property in Edinburgh, Scotland: Last week, we had two guests who flew out from ...

InterContinental Hotels & Resorts, the first and largest global luxury hotel brand, is undergoing a reinvention that will include using the latest tech to cater to the modern traveler, redefining how ...