Audio recordings and records obtained by InvestigateWest reveal incomplete investigations, omitted evidence and questions ...

Ten new investigations have been launched into South Yorkshire Police's past handling of child sexual abuse cases in ...

A former Jane Doe is going public in support of a lawsuit that alleges New York officials mishandled a rape complaint against ...

One of the most unpleasant parts of any contracting job or business is dealing with complaints. Rather than treating them as an ugly necessity, there are many ways to minimize the confrontation and ...

The El Paso Police Department has been under scrutiny for its handling of use of force complaints. According to data obtained ...

UK telecoms companies have demonstrated a significant improvement in their complaint handling, according to a new report from the industry regulator, Ofcom. The research compares customer service ...

The group's super-complaint - which is an action by a consumer body when a large number of customers are affected - says the home and travel insurance sectors are "broken".