Effective call center coaching techniques will turn call center QA insights into action, boosting agent performance, FCR, and ...

COVID-19 call centers and testing sites are closing across the United States as more Americans look to move on from the pandemic and with the emergency declaration set to end in May. In Rockland ...

Discover the best call center training software this year. Compare features, pricing, pros, and cons to find the best fit for your needs. From internal knowledge to call etiquette and system features ...

Humana disputed its 2025 Medicare Advantage 3.5-star rating for its call center's performance in the Northern District of ...

COVID-19 call centers and testing sites are closing across the United States as more Americans look to move on from the pandemic and with the emergency declaration set to end in May. In Rockland ...

UCLA is changing its COVID-19 protocols, including the COVID-19 Call Center, testing and wastewater surveillance, the Infectious Diseases Management Team announced Wednesday. These changes follow the ...