Customer relationship management involves collecting relevant data about a business’s customer interactions in one place to help managers understand their clients and improve customer satisfaction.

Nutshell reports that transitioning from spreadsheets to CRM can be challenging due to data quality issues, longer timelines, ...

New customer relations management (CRM) courses being developed at the Rotman School of Management, University of Toronto, will weave social media input into CRM software applications. New customer ...

Embracing the reality that CRM's growth isn't just another marketplace fad, an escalating number of established universities are successfully launching CRM courses within their master's, executive, or ...

King Schools released a new online Crew Resource Management (CRM) course. The course focuses on effective communication and teamwork to improve safety and reduce stress in the cockpit. It provides ...

Nutshell reports that cloud innovations simplify CRM implementation, enabling quick setup and user adoption for businesses of ...

CRM in education is often discussed in terms of solutions to drive student recruitment, retention, and fundraising (see this month's Market Focus: Education). What many have missed, however, is the ...

For years, we have been talking about the value of CRM for small business. Yet, we the pundits of whatever, always have been publicly puzzled by what we thought was the slowness of small businesses to ...