Companies deploy CRM solutions to improve business performance, maximize customer relationships and enhance customer service, but many deployments fail to meet expectations. There are many reasons ...

There are best practices, standard operating procedures and several types of processes in the business world. Processes help maintain order and provide guidelines for a smooth workflow. They are what ...

What is the history of the Business Process Management Initiative? After its inception, the group grew to include more than 80 companies. BPMI's stated mission was "to promote and develop the use of ...

Business process mapping is the visual display of the steps within a business process showing how it's done from start to finish. This sort of mapping provides a concise picture of the steps needed to ...

BPEL (Business Process Execution Language) has become one of the most important technologies of SOA (service-oriented architecture) and enables easy and flexible composition of services into business ...