AWS expanded Amazon Connect into four agentic AI tools for supply chain, hiring, customer service, and healthcare workflows, with humans still in control. Amazon is turning its own operational AI ...

Amazon Web Services has rebranded its Amazon Connect cloud contact center into a broader suite of four AI-driven services targeting industry-specific workflows. The portfolio now includes Amazon ...

Expanded collaboration will fuel Caylent's agentic AI practice, newly formed Amazon Connect practice anchored by the Pronetx acquisition, and managed services model through agentic cloud operations.

Forbes contributors publish independent expert analyses and insights. Victor Dey is an analyst and writer covering AI and emerging tech. AWS signals a competitive posture in the CCaaS market with new ...

The contact center industry is grappling with how to effectively incorporate artificial intelligence (AI), especially as new AI agents are on the horizon. Many legacy systems require extensive ...

ISG has launched a study of providers that help firms use Amazon Connect to add AI capabilities to contact centers and ...

Amazon is pushing deeper into healthcare AI with a new platform aimed at scheduling, documentation, coding, and other time-consuming administrative workflows. Amazon Web Services has launched Amazon ...

Detailed price information for Gildan Activewear (GIL-N) from The Globe and Mail including charting and trades.

Amazon Connect Talent shows recruiters anonymized candidate scores rather than names or resumes. (Amazon Image) SAN FRANCISCO — Amazon manages more than 400 million products in its supply chain and ...