Nasdaq

8x8 Enhances Cloud Contact Center and Unified Communications Platform with AI-powered Customer and Employee Experience Innovations

New 8x8 XCaaS Platform Capabilities Include AI-generated Post-meeting Smart Summaries and Action Items, Rich Omnichannel Experiences, Global Workforce Support, and Deeper Technology Partner ...
Nasdaq

8x8 Contact Center Adds Secure Payment Process and Quality Management Capabilities, Wins CUSTOMER Magazine 2019 Customer Experience Innovation Award

SAN JOSE, Calif.--(BUSINESS WIRE)-- 8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform, today announced new capabilities for its 8x8 Contact Center solution as well as ...
Business Wire

8x8 Reimagines the Contact Center with 8x8 Agent Workspace; Delivers Purpose-built, Context-driven Agent Experience in a Single, Integrated Solution

Transforms the Contact Center Agent Experience with Powerful Contact Queuing and Handling Features that Enhance Productivity and Personalize Both Agent and Customer Engagement CAMPBELL, ...
SDxCentral

8x8’s Latest Platform Innovations Enable Organizations to Bridge Customer Experience Gaps and Deliver Superior End-to-end Customer Engagement

Recent Platform Capabilities Include 8x8 Engage for Cross-organization Customer Engagement, 8x8 Operator Connect for Deeper Integration with Microsoft Teams, and New Bulk Messaging Capabilities for ...
Yahoo Finance

8x8® Contact Center Adds RCS Business Messaging Support to Transform Customer Engagement Through Interactive, Hyper-Personalized Two-Way Communication

CAMPBELL, Calif., April 02, 2025--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), the industry's most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, today ...
Yahoo Finance

8x8 Delivers Latest AI Advancements and Customer Engagement Capabilities to Cloud CX Platform

CAMPBELL, Calif., November 07, 2024--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), a leading business communications, CX, and Communications Platform as a Service provider, today announced recent ...
Business Wire

8x8 Breaks New Ground in Contact Center with Powerful Analytics

8x8’s cloud native analytics offer operational insights and workflow optimization capabilities, combined with four separate topline views with visual precision that help dramatically improve agent ...
CRN

With 8x8 Contact Center Analytics Tool, Partners Can Add Value

UC and contact center service provider 8x8 this week updated its Virtual Contact Center with a new feature dubbed VCC Analytics that the company says will provide insight into agent performance and ...
CRN

8x8 Acquires MarianaIQ To Inject AI Into Cloud UC, Contact Center Solutions

8x8 has acquired AI-powered marketing startup MarianaIQ to add new features powered by AI and machine learning to its cloud-based product portfolio. Unified Communications as a Service and contact ...
AOL

8x8 Issued New Contact/Call Center Patent by U.S. Patent and Trademark Office

SAN JOSE, Calif.--(BUSINESS WIRE)-- 8x8, Inc. (NAS: EGHT) , provider of innovative cloud communications and computing solutions, today announced that it has been awarded a new patent related to its ...
Seeking Alpha

8x8® Contact Center Adds RCS Business Messaging Support to Transform Customer Engagement Through Interactive, Hyper-Personalized Two-Way Communication

8x8 Enables Organizations to Deliver Rich, Trusted Customer Experiences with support for RCS Additionally, 8x8 is launching new RCS Business Messaging (RBM) services to help organizations tap into ...