Wi-Fi is quickly becoming a must-have for travelers on airplanes, but new data shows many airlines are still falling short of ...

This brand saw the sharpest decline among all the fast-food chains featured in a recent customer satisfaction index.

Texas Roadhouse just beat out the competition in a new customer ranking of sit-down restaurants across the U.S.

The American Customer Satisfaction Index (ACSI) just released its annual Restaurant and Food Delivery Study, and the results ...

UNDATED (WKRC) - McDonald's has placed last in the annual American Customer Satisfaction Index (ACSI) once again. The ASCI, ...

Wheatland Electric Cooperative Inc. recently completed a member-wide customer satisfaction survey in which members scored WEC ...

McDonald's placed lowest in customer service survey McDonald’s earned the worst ACSI score (70), but ACSI analysts believe the chain’s new efforts to speed up research and development needed to drive ...

It hasn’t been an easy year for the fast food industry, but a familiar name is once again first when it comes to happy ...

The American Customer Satisfaction Index Travel Study for 2025 was based on 16,771 completed surveys. Respondents were contacted at random via email from April 2024 through March 2025.

Customer satisfaction among quick-service (aka fast-food) restaurants remained unchanged from last year, holding steady with an ACSI score of 79, according to the report. Some chains did better than ...

The American Customer Satisfaction Index Travel Study for 2025 was based on 16,771 completed surveys, contacted via email from April 2024 through March 2025 with customer chosen at random.

A new report from the American Customer Satisfaction Index (ASCI) offers insight into how brands stack up in terms of customer satisfaction. In general, customer satisfaction with quick-service ...