Southwest flyers took to Reddit to express their grievances about the missing food and beverage service during short-haul flights in California.

While Southwest has 52 skycap locations, only 10 were not contractor-serviced before this change. In place of their remaining skycaps, Southwest will contract the service out to a third-party company.

Southwest officials in a March announcement said the changes are "aimed to deepen and reward loyalty between Southwest and its most engaged Customers." ...

Editor's Note: Southwest Airlines announced on March 11 ... the airline is expected to tell shareholders. Another change passengers will feel: Service will be reduced at some underperforming ...

Where does Southwest fly from in Michigan? Southwest airlines provides service to and from both Detroit Metropolitan Airport in Wayne County and Gerald R. Ford International Airport near Grand Rapids.

While the Southwest employees who have served as skycaps will be leaving, the airline will be using an outside contractor to ...

this change will come as an unwelcome surprise. For the money, of course. Southwest loses tons of potential revenue every year by allowing passengers to check two bags for free—a service that ...

When Southwest Airlines announced significant customer service changes in July 2024, including the end of its open seating policy, it said bags would still fly free. That's no longer true for all ...

It is rare for a company to alienate an entire customer base, but Southwest Airlines managed ... Unlike those changes, which served to improve its customer service and grow its business, the ...

Southwest airlines provides service to and from both Detroit Metropolitan Airport in Wayne County and Gerald R. Ford International Airport near Grand Rapids. Southwest is also offering new ...